Frequently Asked Questions

We have an annual capacity of 1.5 million units (approx. 100k–125k monthly). Standard lead time is 30–45 days, with flexible schedules for urgent orders. Discuss your timeline →

We control every aspect from sourcing to testing. Our in-house R&D lab conducts life cycle, PCB, and battery tests to ensure a low failure rate and high reliability.

Yes, customization is our core strength. We support flexible MOQ policies, making it accessible for startups and established brands to launch private label vacuums. Standard MOQ: 200–500 units. Explore OEM options →

Yes. Mixed-SKU batches are accepted for testing multiple models. Per-SKU minimums apply.

Standard: 30% deposit, 70% balance before shipment. T/T preferred. L/C for orders >$50,000.

Sample lead time: 7–14 days. Costs credited against first bulk order. Full test reports included. Request a sample →

Sea freight (FCL/LCL from Shanghai), Air freight, Express (DHL/FedEx/UPS). Incoterms: EXW, FOB. Door-to-door available for samples. Full export documentation included.

12-month warranty: manufacturing defects, motor failure, battery defects (<80% capacity). Replacement units provided for valid claims.

Email: within 24 hours. WhatsApp/WeChat: 2–4 hours. Send a message →

📞 +86 512 68437057 · 💬 WhatsApp: +86 188 6224 8814 · ✉️ info@houseclean-vac.com · 📍 Suzhou, China